Shipping & Returns
Shipping:
At Old Highway Design Co we’re committed to providing you with an excellent shopping experience, and part of that commitment is ensuring you receive your orders promptly and efficiently. Below, you'll find our detailed shipping policy, which accounts for the various printing providers we partner with.
Shipping Times:
Processing Time: Once your order is placed, it will be processed and sent to one of our printing providers. Processing time typically ranges from 2-7 business days, depending on the product and the provider.
Shipping Time: After processing, your order will be shipped directly from the printing provider. Shipping times vary based on the provider and your location, generally falling within the following ranges:
Domestic Shipping: 3-10 business days
International Shipping: 7-21 business days
Multiple Providers and Split Shipments:
Multiple Providers: As we work with various printing providers, your order may be fulfilled by different providers depending on the products you select. This means that items in a single order may be shipped separately and arrive at different times.
Split Shipments: If your order is split across multiple providers, you will receive separate tracking numbers for each shipment. This allows you to track the progress of each part of your order individually.
Shipping Rates:
Shipping rates are calculated at checkout and vary depending on your location, the products ordered, and the specific provider fulfilling the order.
Customs, Duties, and Taxes:
International orders may be subject to customs, duties, and taxes, which are the responsibility of the customer. These fees vary depending on the destination country and are not included in our shipping fees.
Tracking Your Order:
Once your order has been shipped, you will receive an email with tracking information. You can track your order directly through the shipping provider’s website using the tracking number provided.
Delays and Issues:
While we strive to ensure that all orders are delivered promptly, occasional delays may occur due to factors beyond our control (e.g., customs delays, weather conditions). If you experience significant delays or issues with your shipment, please contact our customer service team at oldhighwaydesignco@gmail.com, and we’ll work to resolve the issue as quickly as possible.
Contact Us:
If you have any questions or concerns about your order or our shipping policy, please don’t hesitate to reach out to us at oldhighwaydesignco@gmail.com. We’re here to help!
Returns:
All of our products are unique and produced only once ordered. This also means that returns and exchanges are not currently supported.
In the event that your product is damaged or has a manufacturing error, please reach us at OldHighwayDesignCo@gmail.com within 10 days of product delivery.
At Old Highway Design Co, your satisfaction is our top priority. Due to the custom nature of our products, all sales are final, and we do not accept returns or exchanges. Please review your order carefully before completing your purchase.
Damaged, Defective, or Incorrect Items:
- While we do not accept returns, if your item arrives damaged, defective, or incorrect, we want to make it right. Please contact us within 10 days of receiving your order with details and photos of the issue.
- We will promptly work with our printing providers to provide a resolution, which may include a replacement at no additional cost to you.
Order Issues:
- Wrong Size or Design: Ensure that all customization details, sizes, and colors are correct before placing your order. As all items are made-to-order, we cannot accept returns for incorrect size or design choices made by the customer.
How to Contact Us:
- If you experience any issues with your order, please reach out to our customer service team at oldhighwaydesignco@gmail.com within 30 days of receipt. Include your order number and a brief description of the issue. We are here to assist you and ensure your satisfaction.
Contact Us:
- For any questions or concerns regarding your order, feel free to contact us at oldhighwaydesignco@gmail.com. We are committed to providing you with the best possible shopping experience.